Customer Service

In my dealings with a national telecommunications company (you know the one, with Gordon Ramsay on the ads) their low levels of customer service has only proved a reminder for me of how not to grow and sustain a successful business. Surely, only such a huge brand with a stranglehold on landline communications could get away with such bad practice. Anyway, instead of moaning I thought it would be useful to remind all the staff at Britcab as well as both potential and existing customers how we look after people....

We will always respond to your enquiry and help in any way we can to find the portable building for your requirement
We will provide clear & concise quotations which give you the information you need to make a decision
We will always be flexible in the modifications and refurbishment of portable buildings to give you exactly what you want
We will provide all the details you need to successfully complete your temporary building project
We will communicate with you along the way to resolve any issues which may occur
In the unlikely event of a complaint we will find out what went wrong and put it right

In the relatively small portable building industry and our particular niche of quality second hand portable cabins and modular buildings we have reputation for this kind of quality service.

Irrespective of the poor standards offered by my telecommunications provider we will continue to provide a good service to all our customers. My thanks go to them for the reminder, I have to laugh at probably the most inept slogan of them all.....

"It's good to talk"

The difference is we mean it!

Posted by Andy Wilkinson on Friday, 26th September 2008

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